Arca- Terms of Service

Effective Date: January 16th, 2025

Last Updated: January 16th, 2025

Acceptance of Terms

Welcome to Arca! These Terms of Service ("Terms") govern your access to and use of the Arca platform, including our website, mobile applications, and any related services (collectively, the "Platform"). The Platform is owned and operated by Arca Global Health Inc, a Delaware corporation ("Arca," "we," "us," or "our").

By accessing or using the Platform, you ("you" or "User") agree to be bound by these Terms and our Privacy Policy [Link to Privacy Policy]. If you do not agree to these Terms, you may not access or use the Platform.

The Arca Platform

Arca is a global technology platform that connects patients seeking elective medical procedures ("Procedures") with healthcare providers ("Providers") around the world. We are not a medical provider, and we do not offer medical advice, diagnosis, or treatment. The Platform provides information and tools to facilitate communication, comparison, and booking of Procedures, but we do not endorse or guarantee the services of any particular Provider.

Eligibility

You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you have the right, authority, and capacity to enter into these Terms.

Account Creation and Unified Profile

To access certain features of the Platform, you may be required to create an account and complete a unified profile. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

When you create your profile, you will be asked to provide the following information:

  • Full Name

  • Email

  • Password

  • Age

  • Gender

  • Country

  • Phone Number

  • Photos

You will also be asked about the procedures you are interested in, your ideal timeframe, and any medical history that is pertinent to the procedures you are interested in.

Provider Information and Verification

Arca takes steps to verify the credentials and licenses of Providers listed on the Platform. However, we do not guarantee the accuracy or completeness of any Provider information, including but not limited to, their qualifications, experience, or success rates. It is your responsibility to conduct your own due diligence before selecting a Provider.

Pricing and Quotes

Arca strives to provide transparent pricing information for Procedures offered by Providers. However, the final price for any Procedure will be determined by the Provider and may vary depending on individual patient needs and circumstances. Any quotes obtained through the Platform are estimates only and are not binding until confirmed by the Provider.

Booking and Payment

  • Facilitation Only: Arca may facilitate the booking of Procedures with Providers through the Platform. However, we are not a party to any agreement between you and a Provider. Any contract for services is directly between you and the Provider.

  • Payment Processing: Arca may offer payment processing services through third-party payment gateways. You agree to comply with the terms and conditions of those payment processors.

  • Fees: Arca charges providers a commission on procedures booked through the platform. Arca may charge a service fee for using the Platform. Any applicable fees will be clearly disclosed to you before you confirm a booking.

AI-Powered Features

Arca may offer AI-powered features, such as matching algorithms and personalized recommendations. These features are intended to assist you in your decision-making process but should not be considered a substitute for professional medical advice. The matching algorithm does not constitute a guarantee of any kind.

User Content and Conduct

  • You are solely responsible for any content you upload, post, or transmit through the Platform ("User Content").

  • You agree not to post or transmit any User Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, or otherwise objectionable.

  • You agree not to use the Platform for any illegal or unauthorized purpose.

Disclaimers

  • No Medical Advice: Arca is not a medical provider and does not provide medical advice, diagnosis, or treatment. The Platform is for informational and educational purposes only. Always consult with a qualified healthcare professional for any medical concerns or before making any decisions about your health or treatment.

  • No Endorsement: Arca does not endorse or recommend any specific Provider, clinic, or procedure.

  • No Guarantee of Outcomes: Arca does not guarantee the success or outcome of any Procedure.

  • Accuracy of Information: While we strive to provide accurate information, we do not guarantee the accuracy, completeness, or timeliness of any information on the Platform, including Provider information and pricing.

Limitation of Liability

To the fullest extent permitted by law, Arca shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Platform; (b) any conduct or content of any third party on the Platform, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties; (c) any content obtained from the Platform; or (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not Arca has been informed of the possibility of such damage.

Indemnification

You agree to indemnify and hold harmless Arca, its officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your use of the Platform, your violation of these Terms, your violation of any rights of any third party, or your User Content.

Termination

We may terminate or suspend your access to the Platform immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration in Delaware in accordance with the rules of the American Arbitration Association.

Changes to Terms

We reserve the right to modify these Terms at any time. We will post the updated Terms on the Platform and update the "Last Updated" date. Your continued use of the Platform after the posting of any changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about these Terms, please contact us at contact@joinarca.com.